AI Answering Machine Detection (AMD)
More Conversations. Less Wasted Time
High-volume outbound calling comes with one major challenge voicemails. AI powered Answering Machine Detection solves this by accurately identifying voicemail responses and filtering them out, allowing agents to focus solely on live conversations
Maximize Agent Talk Time
Automatically skip voicemails and route only live calls to your agents, increasing time spent with real leads and improving overall productivity
Optimize Operational Costs
Boost efficiency by reducing time wasted on unanswered calls. With more quality conversations, you get more from your labor investment
Generate Actionable Insights
Gain visibility into your call performance. AMD provides realtime data on voicemail hit rates, helping you finetune outreach strategies
Enhance Customer Engagement
When used with predictive dialing, AMD ensures seamless call flows that prioritize real-time connections resulting in a better experience for both agents and prospects.
When to Use Answering Machine
Detection (AMD)
More Conversations. Less Wasted Time
Answering Machine Detection is a strategic asset for optimizing call center performance. Especially in high-volume, time sensitive campaigns. Here’s when to implement it
Efficiency Driven Campaigns
In scenarios like surveys or notifications where the value per call is lower AMD increases contact rates and maximizes agent output per hour
Operational Streamlining
Improve call routing and minimize downtime by automatically detecting and bypassing answering machines, enabling your team to stay focused on results
Large-scale Outbound Campaigns
Ideal for contact centers dialing thousands of numbers daily, AMD ensures agents spend time only on live conversations boosting efficiency at scale
High-volume, Low Interaction Campaigns
Perfect for initiatives focused on delivering short messages (e.g., appointment reminders or alerts). AMD helps ensure your message reaches a real person without wasting resources on voicemails