Dialer Reporting & Analytics

Enhance Sales Operations with Powerful Data Insights

Make smarter decisions with Dialer Guru Analytics and your complete toolkit for optimizing call center performance. Understand key metrics, streamline workflows, and drive results with real time and historical insights.

Key Performance Metrics:

Highspeed Predictive Dialing

Measure how many calls successfully connect, improving outreach strategies.

Average Total Talk Time

Track how long agents are actively engaged with customers to gauge productivity.

Call Abandonment Rate

Monitor how often customers hang up before speaking to an agent to uncover wait time issues.

Average Handling Time (AHT)

Analyze the full duration of calls, including talk and post call work, to evaluate efficiency.

Unlock Better Performance with Analytics

Dialer Guru’s intelligent tools help you spot trends, assess team performance, and finetune operations. Use call data to identify bottlenecks, adjust strategies, and enhance agent training.

Measurable Impact

Reduce Costs by

up to 30%

through smarter resource allocation

Cut Handling Time by

40%

by streamlining operations

Increase Conversions by

50%

with data driven customer engagement

Real-Time & Historical Dashboards

Live Dashboards: Monitor calls, agent status, and performance metrics as they happen

Historical Reports: Identify long-term trends and track progress over time

Agent & Group Reporting: Get full visibility into team performance and individual contributions

Additional Features

Call Recording

Review interactions to ensure quality and support coaching

Actionable Insights

Make quick, informed decisions with just a few clicks

Coaching & Training Tools

Use performance data to guide personalized improvement plans

Boost efficiency, enhance customer satisfaction, and maximize sales performance with Dialer Guru Analytics where data meets action.