Legal SOPs

Subpoenas, court orders and other law enforcement inquiries seeking other information (i.e., non-intercept related) must be sent directly to Dialer Guru The preferred method for delivery of these law enforcement inquiries to Dialer Guru is via email. Guidelines for Legal Process are specified below.

EMAIL:
legal@dialerguru.com

If delivery by email is not possible, Dialer Guru also accepts delivery via U.S. Mail, and overnight mail at the contact information below.

MAILING ADDRESS:
Dialer Guru
2803 Philadelphia Pike Suite B #577
Claymont, DE 19703

Please be aware that any requests for record production must include the appropriate subpoena, legal documents, or other necessary paperwork, explicitly naming “Dialer Guru” as the service provider. Additionally, include your name, address, email, and phone number in the request. Since Dialer Guru generally serves wholesale customers, its response may only include the name and contact details of the wholesale customer associated with the phone number. To get subscriber or other information, a separate request should be sent to that carrier, service provider, or reseller.

Emergency Situations:
For emergency situations, requests for records should be accompanied by a release form to facilitate the process.

If you have questions regarding law enforcement inquiries, you can contact Dialer Guru at the number provided below:

PHONE NUMBER:
+1 (786) 943-2985

CPNI Statement
Regarding Customer Proprietary Network Information (“CPNI”), Dialer Guru complies with the Federal Communications Commission Order. Customer information can only be released with a valid subpoena, court order, search warrant, or other formal demand from an authorized agency.