Live Technical Support
Comprehensive Support on Demand
Dialer Guru offers complete backend support for your campaigns, helping you finetune dialing strategies to boost connectivity and operational efficiency.
Intelligent Call Flow Management
IVR Tree Creation: Build customized IVR trees to greet inbound callers and route them effortlessly to the appropriate department, agent, or application ensuring a smooth and professional caller experience.
Built-in Call Scripts: Design intuitive scripts to guide callers through relevant topics and menu options.
Call Queue Creation: Set up intelligent queues that organize incoming calls based on priority or agent skill level. IVR technology maximizes caller hold time by keeping them engaged until the right agent is available.
Campaign Creation

Define dialing logic, redial intervals, and retry attempts for unreachable contacts. Structure call attempts around your campaign goals to maximize impact and efficiency.
Routing Adjustments
Modify call routing rules on the fly update skills-based criteria, change priority levels, and optimize agent allocation to improve overall call handling and customer experience.
Inbound & Outbound Flow Configuration
Customize both inbound and outbound call flows using scripting tools, routing logic, and quality assurance controls. Ensure every touchpoint is aligned with your business objectives.
Pacing Control & Overrides
Adjust dialer pacing settings to better match the rhythm and requirements of your campaigns, ensuring smoother agent workflows and fewer dropped calls.
Abandon Rate Configuration
Set abandonment thresholds and manage outbound pacing to stay compliant with industry regulations while maximizing dialing efficiency.